How to Sign in and Withdraw from BitForex

How to Sign in to BitForex Broker Trading

Sign in to your BitForex Account [PC]

Sign in to BitForex using Phone Number

1. Visit the BitForex homepage and click [Log in] in the top right corner.

2. Enter your number phone and password. Then, click [Login].

3. To solve the Safety Verification challenge, enter the SMS Verification code sent to your phone number.

4. We have finished with the login.

Sign in to BitForex using Email

1. Go to the BitForex mainpage, and select [Log In] from the top right corner.

2. After entering your registered [Email] and [Password], click [Log in].

3. We have finished with the Login.

Sign in to your BitForex Account [Mobile]

Sign in to your BitForex Account via Mobile Web

1. Go to the BitForex homepage on your phone and select the symbol from the top right corner.

2. Click [Log In].

3. Enter your Email address, enter your Password, and click [Login].

4. The login procedure is now over.

Sign in to your BitForex Account via BitForex App

1. Open the BitForex App [BitForex App Android] you downloaded select the symbol in the top left corner.

2. Press [Login to BitForex].

3. Enter [Email Address], and [Password] you have registered at BitForex and click the [Login] button.

4. We have completed the login process.

Frequently Asked Questions (FAQ) about Login

How to retrieve your login password？

1. Click [Log in].

2. Click [Forgot Password] on the login page to enter the password recovery page.

3.  Enter your account.

4. Then follow the steps on the page, enter your new password, and make sure your new password is the same. Enter your E-mail verification code. Then click [OK].

5. the system will automatically jump to the login page, and then complete the password modification.

Tips: After you reset your password, for safety concerns, you cannot withdraw assets on your account in the following three days. Please be noted.

Why did I receive an Unknown Sign-in Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. To protect your account security, BitForex will send you an [Unknown Sign-in Notification] email when you log in on a new device, in a new location, or from a new IP address.

Please double-check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:

If yes, please ignore the email.

If not, please reset the login password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below: 

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone, and then switch off Airplane Mode. 

If none of the provided solutions can solve your problem, please submit a ticket.

How to Withdraw from BitForex

How to Withdraw BTC from BitForex

If you already own some cryptocurrency assets in your BitForex account, you could withdraw them to your own crypto wallet or an external platform.

1. Go to [Assets] - [Withdraw], Select a cryptocurrency that you want to withdraw. such as BTC (Bitcoin), and select the chain name (Blockchain Network)

Note: If you are holding some Bitcoins in your Spot account or Perpetual account, you need to transfer it from the associate account to your Wallet account first if you would like to withdraw it.


2. Click [Add frequently used address] to add your withdrawal address and save it in your BitForex address book.

1. Choose the Chain name (Blockchain Network).
2. Name your withdrawal address.
3. Fill in your withdrawal address. (Please re-check the address and make sure your withdrawal address is 100% correct, or you will lose your funds forever if you withdraw your coins to the wrong address.)
4. Click [Send] and fill in the 6-digit verification code to complete the Email verification.
5. Click [Confirm] to complete the GA/SMS authentication.

3. After the safety authentications, you’ve successfully added your withdrawal address to the address book and you can find it by clicking this area.

Note: To withdraw some cryptocurrencies such as XRP/XLM coin, the MEMO(TAG) is required to fill in for withdrawal.

For example,

1. you need to fill the MEMO when sending XRP coin to another BitForex account or to another exchange.
2. If you need to withdraw your XRP to your own crypto wallet(You are holding the seed phase), you can fill whatever you like in the MEMO(TAG).
3. Make sure to re-check if a MEMO is required or not. If a MEMO is required and you fail to provide it or provide the wrong MEMO, you may lose your funds. (some platforms and wallets refer to the MEMO as Tag or Payment ID.)

4. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Submit] to proceed. 

5. Complete the GA/SMS authentication for your withdrawal.

You will be able to view the status of this withdrawal after the safety verification completed.

Frequently Asked Questions (FAQ)

How long will it take for the assets to be credited?

After you submit the withdrawal request, we will review it as soon as possible. Usually, we will transfer your assets in 2 hours. But the specific arrival time will also be affected by the rules of the platform you are transferring to. Also, if the blockchain network is having congestion, the time of withdrawal will be prolonged.

What if the digital assets do not show up in my wallet after withdrawal?

Blockchain asset transfer has 3 major steps: BitForex withdraw request – Block Confirmation – your settlement platform confirmation. After you submit the request, BitForex will generate TXID within 30-60 minutes. Then you can check the blockchain network using TXID. If the blockchain shows that the transaction is confirmed but you still have not received the digital asset, please contact the settlement platform. If TXID has not been generated in 60 minutes, please contact BitForex online service to help you.

How often will we handle the transactions?

Our staff members provide service for you 24-hour around. Usually, we will deal with your withdrawal request in two hours. Please wait patiently.

What if I withdraw my assets to the wrong address?

Once you click "Confirm" on the withdraw request page, BitForex has entered the process of withdrawing your digital asset. Since it’s fully automated, no one can stop the process. Due to the anonymity of blockchain addresses, we are unable to get back your coins. We strongly suggest you check the withdrawal address to ensure its accuracy and avoid the loss of personal assets.