How to Withdraw and make a Deposit in HTX

How to Withdraw from HTX

How to Withdraw USD Balance

The limits for withdrawal is as below:

Minimum single withdrawal: 1,000 USD

Maximum single withdrawal: 1,000,000 USD

Step 1: Please log into HTX official website: https://www.HTX.com

Step 2: Please click “Exchange Account” under “Balances”;

Step 3: Click “Withdraw” next to USD balances. Please make sure you have completed the KYC forehead.

Step 4: Select the bank account you would like to withdraw USD to. You can add a new bank account by clicking the “Add bank account” button before you withdraw. Input the amount and click the “Withdraw” button.

Step 5: Confirm the withdrawal method, withdraw account and amount in the pop-up window. Click the “Confirm” button.

The withdrawal request needs to be reviewed manually. It will be completed within 1 hour after the withdrawal is initiated. STCOINS Bank Transfer Processing will be executed in real-time after the review is completed. The time the bank receives the amount depends on the transfer processing time between banks.

How to Withdraw RUB to AdvCash Wallet

To withdraw RUB, please follow these steps:

Please note:

• 1% transaction fee would be charged for withdrawing to AdvCash wallet. Deposit is free.
• To use the service, you are required to pass AdvCash verification first. Please make sure to use the AdvCash account belong to yourself. If the account information is conflicted with your KYC information, the transaction would be rejected.
• The daily limit of deposit and withdrawal is as follows (The limit will rise after the official service launch).

Limit	Maximum Deposit Amount	Maximum Withdrawal Amount
Per order	1,000,000 RUB	100,000 RUB
Per month	10,000,000 RUB	500,000 RUB
Per year	30,000,000 RUB	500,000 RUB

Step 1: Visit HTX Global, log in to your account.

Step 2: Go to “Balance” - “Exchange Account”.

Step 3: Select “Withdraw-Fiat”.

Step 4: Choose “AdvCash Balance” as the payment method, select the AdvCash account, input the amount of RUB to be withdrawn, click “Next”.

Step 5: Confirm the withdrawal details, and complete the security authentication.


Step 6: After completing the security authentication, your withdrawal request has been submitted.

If you have any questions, feel free to contact our customer service at [email protected]

How to Withdraw EUR to my AdvCash Wallet

Step 1: Visit HTX Global, log in to your account.

Step 2: Go to “Balance” - “Exchange Account”.

Step 3: Search for EUR, click “Withdraw”.

Step 4: Choose “AdvCash Balance” as the payment method, select the AdvCash account, input the amount of EUR to be withdrawn, click “Next”.

Step 5: Confirm the withdrawal details, and complete the security authentication.

Step 6: After completing the security authentication, your withdrawal request has been submitted.

Please note: 1% withdrawal fee will be charged for each withdrawal to AdvCash Wallet.

How to Sell Your Cryptocurrencies for Fiat Balance

At present, the fiat currencies we support include: USD/RUB

Step 1: Click “Buy Crypto” in the header, you will be on the “Quick Buy/Sell” page.

Step 2: Click “Sell“ on the page, choose the cryptocurrency you want to sell and fiat that you are going to receive. Input the fiat amount or cryptocurrency that you would like to trade, and choose “Wallet Balance” as the payment method. Click “Sell BTC”.

Step 3: If your crypto balance is in your Exchange Wallet, will need you to click “Confirm” to transfer the crypto you want to trade to your Fiat Wallet, if you have sufficient fiat balance in your Fiat Wallet, you will go to the page in Step 4 directly.

Step 4: Please confirm the details in the window, including the pricing, cryptocurrency you are going to sell and fiat you are going to receive. Once you agree with the quote, please click the “Confirm” button.

Please be noted that if the quote expires, will need you to click “Refresh” to reload the latest quote. Once you click “Confirm” on the quote page, the transaction will be completed as below.

After the transaction, you can click “View my assets” to check your USD balance.

How to Sell Crypto on HTX P2P【APP】

In this article, HTX will show you a step-by-step tutorial on how to sell crypto on HTX P2P via Apps. HTX P2P (Peer-to-Peer) provides the fastest and most secure platform to exchange fiat to crypto vice versa, with 0 fees.

Step 1: Enter HTX Apps and click the avatar in the upper left corner.

Step 2: Log in to your HTX account. You can Sign Up through Apps if you don’t an account with us.

Step 3: After logging in, click “Buy Crypto”.

Step 4: Select “Sell” and crypto you want to sell.

Step 5: Select your preferred “Price” and “Payment Method” then click “Sell”.The “Limit” is you can sell crypto in a minimum and maximum amount.

Step 6: Enter the total amount of money or the total amount of crypto that you want to sell in 45 seconds. Then, click “Order”.

Step 7: Please enter your fund password and click “Confirm”.

Step 8: Please allow the buyer to pay you in 5 minutes through the payment method that you provided. Click “Contact buyer” if you haven’t received any money. You are allowed to communicate with the buyer through it.

Step 9: After the buyer has transferred the money, the buyer will mark the order as “Paid”. Please check your account if you have received the money from the buyer. Click “I have received payment” if you received it. If not, please ask for the transfer slip.

Step 10: Tick and confirm you have received the money and release the crypto to the buyer.

Step 11: Please enter your fund password again.

Step 12: After the order has completed, you can choose to “Back Home” or check the details of this order. Crypto in your Fiat Account will be deducted because you already sold it.

How to Sell Crypto on HTX P2P【PC】

Throughout this article, HTX will provide you step-by-step guidance on how to sell crypto on HTX P2P via the web. HTX P2P (Peer-to-Peer) provides the fastest and most secure platform to exchange fiat to crypto vice versa, with 0 fees.

Step 1: Log in to your HTX account using a web browser. Click here to sign up if you don’t have one.

Step 2: Click “Buy Crypto”.

Step 3: Click “P2P Market”.

Step 4: Click “Sell” and select the available cryptos on HTX P2P that you want to sell.

Step 5: Choose the “Currency” you want to exchange to then click “Search”.

Step 6: Select your preferred “Price” and “Payment Method” (account to receive money) then click “Sell”. Please note that the “Limits” is the minimum and maximum sell limit offer by the advertiser.

Step 7: Enter the amount you want to sell or the amount of crypto you want to exchange for fiat currency. Next, key in your fund password and click “Confirm”.

Step 8: The buyer will leave a message in the chat window on the right. You can communicate with the buyer if you have any questions. Wait for the buyer to transfer the money to your account. Next, check your account if you do receive the money from the buyer. You can ask for a transfer slip if need.

Step 9: The chat window will mention “The buyer has paid…” then click “Confirm and release” the crypto.

Step 10: Key in your fund password, tick “I confirm that I’ve received this payment” and click “Confirm and release”.

Step 11: The order is completed and you can check your asset by “click to view balances”. Your crypto will be deducted because you sell it to the buyer.

How do I Withdraw Crypto

1. Log in to your HTX account. Click on “Balances” - "Exchange Account".

2. Choose the coin you want to withdraw. Using “USDT” as an example, click on “Withdraw”.

3. Input the amount and withdrawal address in which you want your USDT to be withdrawn to. Click on “Withdraw”.
 

IMPORTANT: In the case of coins such as USDT, where there are multiple chains supported (OMNI, ERC20, TRC20, HECO, ALGO), please select the appropriate chain before inputting the deposit address.

Only your USDT from the Ethereum network is compatible with your USDT-ERC20 address. Whilst, USDT coins from the Omni layer is only compatible with your USDT-Omni address. Sending your USDT coins to the incompatible address may result in the loss of your withdrawal.

As such, please check your destination wallet/exchange to confirm which network your withdrawal will transmit over and copy the appropriate deposit address as found in your destination wallet/exchange into your HTX withdrawal page.

4. The security authentication screen will appear.

You will need to enter all of the verification codes, for every Two-factor Authentication method that you have set up on your account.

5. Once the withdrawal request has been submitted. You will see a screen similar to the below. You may check on the status of your withdrawal by clicking on “Track Withdrawal Status”

6. The status will be reflected as “Completed” once the withdrawal has been completed

In doubt, please reach out to Customer Support via livechat before effecting the transfer.

Frequently Asked Questions (FAQ)

What is a Fund Password? What Should I Do if I Forget?

What is a Fund Password?

The fund password is the password that you need to fill in when you create advertisements or sell cryptos on HTX P2P. Please save it carefully.

What Should I Do if I Forget?

1. Click on the avatar at the top right of the page and select "Account Security".
2. Scroll down until you see the “Security Password Management” and “Fund Password”, then click “Reset”.

Note:

1. The first digit of the fund password must be a letter, 8-32 digits in length, and cannot be repeated with the login password.
2. Within 24 hours after changing the fund password, the transfer and withdrawal functions are temporarily unavailable.

Why Do I Receive Usdt when I Buy/sell Bch on HTX P2P

The service of buying/selling BCH is divided into the following steps:

1. When users buy BCH:

• The third-party liquid team buys USDT from the advertiser
• The third-party liquid team converts USDT to BCH

2. When users sell BCH:

• The third-party liquid team converts BCH to USDT
• The third-party liquid team sells USDT to advertisers

Due to the large fluctuations in the price of crypto, the validity period of the quotation is 20 minutes (the time from order placement to crypto release must be controlled within 20 minutes).

Therefore, if the order is not completed in more than 20 minutes, you will receive USDT directly. The USDT can be sold at HTX P2P or exchanged for other cryptos at HTX Spot.

The above explanation applies to buying/selling BCH/ETC/BSV/DASH/HPT on HTX P2P.

How Long Will the USD I Withdraw Be Completed

Your withdrawal request needs review manually. It will be completed within 1 hour after the withdrawal is initiated.

STCOINS Bank Transfer Processing will be executed in real time after the review is completed.

The time the bank receives the account depends on the transfer processing time between banks.

At present, there are three channels of replenishment and withdrawal: SWIFT, ABA and SEN.

• SWIFT: Mainly used for international bank remittances with high handling fees
• ABA: Mainly used for bank remittances in the United States.
• SEN: For Silvergate bank user remittances, faster arrival.

Among them, SWIFT and ABA are unified merged and displayed under WIRE type.

You can consult with STCOINS customer service to check the status of your withdrawal.

When you initiate the withdrawal consultation to the customer service. Please provide the email address of STCOINS account, user UID (through STCOINS website, you can see in the "Personal Center" - "Account Security" menu) and the time and amount of the order to be asked (at the bottom of the "USD Discount" page on STCOINS website, you can see a screenshot).

How Long Will the RUB I Withdraw Be Completed

• In general, the withdrawn RUB will be credited to your AdvCash account within seconds.
• If your withdrawal request needs review manually, it will be completed within 24 hours after the withdrawal is initiated.
• If the RUB is not credited to your AdvCash account within 24 hours, the withdrawal might be failed. Please refer to the order history (You can see the RUB Withdrawal History under the withdrawal page) to see the failure reason, and make another withdrawal.

How to link your AdvCash Account to Withdraw RUB

If you have completed depositing before, then your AdvCash account has already been linked successfully during the depositing process. You don’t have to link your account again for withdrawal.

If you have not accomplished any depositing or linked your AdvCash account yet, please complete KYC verification first(see how to complete KYC verification, please click 3.3.2 How to Complete KYC Verification for Depositing and Withdrawing RUB Balance?).

After completing KYC verification, go back to the withdrawal page. Choose “AdvCash Balance” as the payment method. If you have not linked your AdvCash account before, click “add AdvCash Balance Account”.

Provide the required information by AdvCash (Name and account information), then click “Confirm”.

Now your AdvCash account is successfully linked. You can complete your withdrawal.

How to Deposit in HTX

How to Deposit Crypto

Step 1: Log in to your account and go to "Balances" - "Exchange Account (Deposit and Withdrawal)".

Click on "Deposit" in the top-right corner. Or search the coin you want to deposit and click on "Deposit" at the end of its info bar.

Step 2:
1. Make sure the coin you want to deposit is selected.

2. Choose your preferred chain.

3. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.

Only your USDT from the Ethereum network is compatible with your USDT-ERC20 address. Whilst, USDT coins from the Omni layer is only compatible with your USDT-Omni address. Sending your USDT coins to the incompatible address may result in the loss of your withdrawal.

As such, please check your source wallet/exchange to confirm which network your deposit will transmit over from and copy/scan the appropriate HTX deposit address (as shown above) into your source exchange/wallet.

In doubt, please reach out to Customer Support via livechat before effecting the transfer.

Step 3: Once the deposit is completed, the deposit status will be displayed in "Recent deposit records".

How to Buy Crypto with your linked Credit/Debit Card

Get easy access to 348 cryptos with 57 local currencies and 60 payment methods

Please follow the steps below to buy crypto with Credit/Debit cards.

Step 1: Visit www.HTX.com to log-in, click [Buy Crypto] and [Quick Buy/Sell].

Step 2: You can select the type of crypto and local currency you want to buy from the drop-down menu.

① Select the type of the local currency you wish to pay

② Select the type of crypto you want to buy

③ Click "Buy..." to place a purchase order



Step 3: Select [+Add] to add a card for payment if you are the first time buying with a card or want to use another card that hasnt been linked before.

Step 4: Enter your card number, card expiration date and CVV number, which is usually a three-digit number on the back of your card. Input your billing address, then click [Confirm] to proceed. Please be noted that you cannot change your name once verified and only cards under your verified name are accepted. Neither HTX Gibraltar nor HTX Global collects any of your card information. All your card information is collected and processed by our partnered payment processor(s) through their iframe to ensure the safety of your card information.

If your card is linked successfully, you will see all linked cards on the payment list, and you can switch cards to proceed the payment there.

But if your card linking is failed, please check that the card information provided by you is correct, or the card is the one you have linked before.

Step 5: Back to the quotation page,

① Check the amount of local fiat currency you need to pay

② Check the amount of crypto you will receive

③ Check the linked card you will use to pay



After the transaction completed, you can transfer the crypto from your Fiat Account to your HTX Exchange Account with HTX Global to do further crypto trading such as Spot, Futures, Swap, etc on HTX Global. You can also view your purchased assets in the Fiat Account.

If your transaction fails, please contact Customer Support for assistance.

How to Buy Crypto with Fiat Balance

At present, the fiat currencies we support include:

EUR/USD/RUB

Step 1: Click “Buy Crypto” in the header, you will be on the “Quick Buy/Sell” page.

Step 2: On the “Buy” section, select the fiat type and the cryptocurrency you want to buy. Input the fiat amount or Cryptocurrency that you would like to trade, and choose “Wallet Balance” as the payment method, and click “Buy BTC”.

Step 3: If your fiat balance is in your Exchange Wallet, you need to click “Confirm” to transfer the fiat balance you want to trade to your Fiat Wallet, if you have sufficient fiat balance in your Fiat Wallet, you will go to the page in Step 4 directly.

Step 4: Please confirm the details in the window, including the cryptocurrency, price, amount you are going to pay and cryptocurrency you are going to receive. Once you agree with the quote, click “Confirm”.

Please be noted that if the quote expires, will need you to click “Refresh” to reload the latest quote. Once you click “Confirm” on the quote page, the transaction will be completed as below.

After the transaction, you can click “View my assets” to check your cryptocurrencies.

How to Buy Crypto on HTX P2P【PC】

Click on "Buy Crypto" on the upper left corner and then click "P2P Market".

Next, select the Fiat currencies you want to trade. For example “USD”.

On this page, we can see that there are lots of demands for trading USDT. We call these demands advertisements and those who publish advertisements, we call them advertisers.

Here you can see that there is a “Limits” column for each advertisement like 500 to 5,000 USD. It means that I can buy at least 500 USD and at most 5,000 USD of USDT from this advertiser.

From here, we can see there are several types of payment methods. I can use the payment method that I prefer.

For example, I want to buy 100 USD and pay with a bank card. First, I can select one of the advertisements and click "Buy USDT".

On the new window, you can see that the advertiser requires me to complete the payment within 15 minutes. Then key in "100" in the "Amount" field, and the system will automatically show you how much USDT you can get.

Click "Confirm" button

After the order has been placed, it will bring you to the order page. According to the instruction given, I need to transfer 100 USD to the bank account provided by the advertiser within 15 minutes. Now, I need to go to online banking or phone banking of my bank account and transfer the specified amount to the advertiser.

Please note that according to the requirements of HTX P2P, traders who buy crypto must use their own bank account which matches with their real name in the HTX account, otherwise the payee has the right to refund and cancel the order.

After completing the payment, remember to click the "Transferred, next" button. The payee will check and confirm whether your payment has been transferred to his or her account.

If the payee has not released the cryptos after 5 minutes, you can click "Contact Customer Service" and our 24/7 online customer service will follow up your order. During this time, please do not click "Cancel" unless your bank account has received the refund from the payee.

After confirming your payment, the payee will release the cryptos that you purchased and this order has been completed. You can click on "View Balances" to confirm that the cryptos you purchased have arrived in your account.

How to Buy Crypto on HTX P2P【APP】

In this article, HTX will show you a step-by-step tutorial on how to buy crypto on HTX P2P via Apps. HTX P2P (Peer-to-Peer) provides the fastest and most secure platform to exchange fiat to crypto vice versa, with 0 fees.

Step 1: Enter HTX Apps and click the avatar in the upper left corner.

Step 2: Log in to your HTX account. You can Sign Up through Apps if you don’t an account with us.

Step 3. After logging in, click "Trade" then "Fiat".

Step 4: Select “Buy” and crypto you want to buy.

Step 5: Select your preferred “Price” and “Payment Method” then click “Buy”. The “Limit” is you can buy crypto between the minimum and maximum amount.

Step 6: Enter the total amount of money or the total amount of crypto that you want to buy in 45 seconds. Then, click “Order”.

Step 7: Select the payment method you want to transfer the money to and click “Pay”.

Step 8: Click “Contact” and communicate with the seller if you have any questions.

Step 9: Next, transfer the total amount of money according to the time-limit given and the payment method that you chose. You are allowed to away from HTX Apps and switch to your payment gateway to transfer the money. After the completion of the transfer, please click “Paid”.

Step 10: Please double-confirm that you have paid the seller. If yes, please click “Confirm”.

Step 11: Please wait patiently within 5 minutes to allow the seller to check their account and confirm whether they’ve received the money. The seller may ask for a transfer slip in the “Contact” in the upper right corner. If the seller didn’t release the crypto to you, please click “Complaint” below. Our 24/7 online customer service will assist you.

Step 12: You will receive the crypto after the seller is confirmed to receive the money. You can check your asset by clicking “View balance”. The Crypto that you had bought is in your Fiat Account.

Frequently Asked Questions (FAQ)

Supported Fiat Currencies and Jurisdictions for Visa/MasterCard Purchase?

Supported card types and jurisdictions:

• Visa card is acceptable for cardholders in New Zealand, India, Indonesia, Philippines, Kazakhstan, Thailand, Vietnam, Hong Kong, Saudi Arabia, Brazil as well as most European countries and Australia.
• MasterCard is acceptable for cardholders in the United Kingdom, Australia, Poland, France, Czech Republic, Netherlands Spain, and Gibraltar for now, and will have more countries in the near future.

Supported fiat currencies:

• ALL, AUD, BGN, BRL, CHF, CZK, DKK, EUR, GBP, HKD, HRK, HUF, KZT, MDL, MKD, NOK, NZD, PHP, PLN, RON, SAR, SEK, THB, TRY, UAH, USD, VND.

Supported cryptocurrencies:

• BTC, ETH, LTC, USDT, EOS, BCH, ETC,HUSD and BSV

The Minimum Maximum Trading Amount for Buying Crypto with Credit/Debit Card?

The minimum maximum trading amount differs according to your verification status and tiers.

How to Complete ID Verification for Buying Crypto with Credit/Debit Card?

Since the buying crypto with credit/debit card service is provided by HTX Technology (Gibraltar) Co., Ltd (“HTX Gibraltar”), which is a regulated firm by Gibraltar Financial Services Commission (“GFSC”) with license number 24790, users who want to use this service are required to complete the following basic verification of HTX Gibraltar, and extra verifications may be required based on your purchase limits or other HTX Gibraltar’s compliance requirements.

Verification tier 1:

Step 1: On the Quick Buy/Sell page, choose the type of fiat currency and the cryptocurrency you want to buy from us, input the trading amount, and choose Card Payment as the payment method. Click the “Buy” button, you will see the price provided by “HTX” on the next page. If you have not completed any verification tiers yet, you will see the “Go to verification” button, please click it to complete the required verifications.

Step 2: Please input your current residential address and tick the box to accept the Term of Use and Privacy Policy if you want to continue to use our service

Step 3: Please upload your ID documents and complete facial recognition to complete the Identity Verification.

Once you complete the verification above, you will be able to trade up to 500 EUR per order, 1,000 EUR per day, 3,000 EUR per month, and 10,000 EUR in total.

Verification tier 2:

For verification tier 2, you will need to fill in and submit the following information, and you will be able to trade up to 5,000 EUR per order, 20,000 EUR per month, and 40,000 EUR in total:

• Purpose of trading
• Expected trading volumes per day/per month
• Source of funds
• Monthly income size
• Employment status

Verification tier 3

For verification tier 3, you will need to upload and submit the following proofs. Once you complete this verification tier, you will be able to trade up to 2,000 EUR per order, 5,000 EUR per day, 10,000 EUR per month, and 24,000 EUR per year, which will be subject to the accumulated trade limits based on your source of funds proof. It might take up to 3 business days to complete verification tier 3.

• Proof of residential address
• Proof of source of funds

What is the difference between the Quick Buy/Sell and the P2P Market?

Quick Buy/Sell: The system will automatically suggest the ads with the best price upon typing the trading amount and payment method. P2P Market: You can place an order by choosing the ads based on your demand.

What Is the Security Deposit for an advertiser? When Will It Be Unfrozen?

To become a verified-advertiser, you are required to freeze 5000 HT in your OTC account as a security deposit. The frozen security deposit will not be allowed to be withdrawn or traded.

Unfreeze Security Deposit:

When you cancel your certification, the deposit will be unfrozen automatically and returned to your account.